Enrolment Questions  

Below you will find some common questions about the enrolment process for 2020. If your question is not listed, please feel free to drop us a line at [email protected] or call our office on (02) 8283 2905 and speak to one of our service representatives.

Can I use my 2019 Creative Kids Voucher for my 2020 programme?

Unfortunately, the NSW Creative Kids scheme only allows us to redeem vouchers for programmes that correspond with the year that they are delivered in. If you've got an unclaimed 2019 voucher, you will not be able to redeem it with us for your 2020 enrolment. 

When can I use my Creative Kids Voucher?


 After you have completed enrolment to secure a position for your child in our programme, we will have your details on file. This means that we can send you instructions for how to claim your $100 refund early in the new year. 

The Creative Kids Voucher is redeemed through Service NSW and our team needs to process it manually through their system. Vouchers for programmes starting in the next calendar year will be available to be redeemed from the 3rd of January onwards.

When will I receive a confirmation email about  enrolment?

Our online booking system takes 2 business days to process an enrolment for security reasons. We want to make sure that all of your card details are secure, so we have to allow a window of time from the point of booking. You'll be hearing from us after the transactions have been cleared by Stripe and your relevant financial institution. 

How do I receive a 15% discount for paying my fees up front?

When you begin the secure checkout process, you will see the full price of the programme. After you have selected your programme, you will be able to choose your payment method (by Term or Full Year). At that point, you will be able to select 'Full Year' in order to receive the discount at the checkout.